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Welcome.
Joel Common
IT Systems Engineer | Infrastructure, Security & Cloud Specialist
About Me
I'm an IT professional based in New York with nearly a decade of hands-on experience in infrastructure, systems administration, and network security. I've worked with organizations across the country, supporting everything from small businesses to large-scale manufacturing operations. My focus is on solving complex problems, rolling out secure and efficient solutions, and ensuring critical systems run smoothly.
Technology has been a passion of mine since my first Windows 95 computer. I'm always learning, troubleshooting, and seeking better ways to support the people and systems that rely on IT every day.
When I'm not working, you'll usually find me with my fiancée -- kayaking, hiking, gaming, or exploring the world. I also dedicate a lot of my free time to building out my home lab environment, experimenting with new tools, and diving into smart home projects.
Technical Expertise
OS & Identity
Windows Server/Desktop, macOS, Linux, Active Directory, Azure Entra ID, GPO, MFA.
Networking & Security
Firewalls, Switches, VPNs, EDR, IDS/IPS, Email Security.
Virtualization & Cloud
VMware ESXi, Hyper-V, M365, Azure, Google Workspace.
Applications & ITSM
ConnectWise, ServiceNow, NinjaRMM, M365 Apps, Remote Management.
Hardware & Support
Server/PC Hardware, Mobile Devices, VoIP, Printers, Smart Home.
Backup & Data
Veeam, Datto, Axcient, SAN/NAS, RPO/RTO Planning.
Operating Systems
- Windows (XP - 11, Server 2008 - 2025)
- Apple macOS & iOS
- Linux (Ubuntu, etc.)
- Android (Stock & Custom ROMs)
Applications
- ITSM (ServiceNow, ConnectWise, NinjaRMM)
- Virtualization (VMware, Hyper-V, VirtualBox)
- Security (SentinelOne, Webroot, Huntress)
- Microsoft 365 & Google Workspace
- Remote Management & Collaboration Tools
- Adobe Photoshop & GIMP
Hardware
- PC/Server Components (CPU, RAM, HDD/SSD)
- Laptop & Mobile Device Repair
- Network Devices (Routers, Switches, APs)
- Security Cameras & Smart Home Tech
- VoIP / SIP Phone Systems
- Ethernet Cabling & Termination
Professional Experience
IT Systems Engineer
Managed Care Network
Oct 2024 - Present
Primary systems engineer implementing and maintaining IT infrastructure solutions for clients nationwide, including server, network, cloud, backup, and security deployments.
IT Systems Engineer
Copeland Technology Solutions
Apr 2023 - Oct 2024
Implemented and maintained on-prem and cloud infrastructure for clients, including server/network hardware, cloud migrations (Azure/365), and backup/cybersecurity platforms.
IT Engineer
Databranch, Inc.
Jun 2020 - Apr 2023
Managed end-to-end client IT solutions, including Active Directory, Windows Server roles, virtualization platforms (VMware/Hyper-V), and enterprise server hardware.
Firewall Rule Engineer / IT Support
Corning Incorporated
Jan 2019 - May 2020
Provided on-site support in a 24/7 manufacturing facility and assisted in deploying a new firewall solution to protect manufacturing systems and data.
Support Supervisor / Manager
Sutherland (Microsoft Xbox Program)
Jan 2017 - Jul 2018
Managed day-to-day operations, monitored agent performance, resolved technical issues, and served as an escalation point for the Xbox support program.
Key Achievements & Project Highlights
- Developed and maintained comprehensive SOPs, policies, and internal IT documentation.
- Led advanced troubleshooting for complex, multi-tier environments spanning cloud, virtualization, network, and endpoint systems.
- Successfully deployed Azure AD Connect and MFA solutions for seamless hybrid identity management.
- Managed internal and public DNS, domain registrations, and SSL certificates for critical web services.
- Orchestrated migrations of ERP and line-of-business applications to cloud-hosted platforms.
- Designed and implemented comprehensive backup and disaster recovery strategies, focusing on RPO/RTO optimization.
- Installed and configured all IT hardware for a new manufacturing production line.
- Developed and launched the website for Mattress Xtreme of Olean: mattressxtreme.com
Credentials & Certifications
Certifications
- CompTIA A+
- SonicWall Network Security Administrator (SNSA)
- Datto Backup Certified Deployment Specialist (DCDS)
- HP Commercial Desktops, Workstations, and Notebooks Servicing
- OSHA 10-Hour Construction Safety Training Course
Education & Training
- Alfred State College - Computer Information Systems
- Belmont BOCES - NYS High School Equivalency
- Corning-Painted Post Airport - Student Pilot
Let’s Connect
I'm always open to new opportunities and interesting collaborations. Feel free to send a message or connect on LinkedIn.
Volunteer & Community
- Web Developer, Mattress Xtreme (Jan 2025 – Jul 2025)
- Student Pilot, Corning-Painted Post Airport (Nov 2019 – May 2020)
- Server Upgrade Project, Sherwin-Williams (2018)
- Meals on Wheels Volunteer (2014 – 2015)
- Radio DJ, Alfred State College (2013 – 2014)
- Hall Council Vice President, Alfred State College (2013 – 2014)
- SPCA of Cattaraugus County Volunteer (2013)
- Allegany County Youth Court Volunteer (2007 – 2011)
Awards & Recognition
- Phoenix Award for performance (Sutherland Xbox Program)
- 2nd Place, Belmont BOCES Robotics Competition
- 2nd Place, Allegany County Youth Court Volunteer Service (46 hours)
- National Work Readiness Credential (NWRC)
- New York State driver’s license with clean record